Refund Policy

Last updated: 23 September 2026 · hYYa ai by hYYa Apps

The Short Version

hYYa Cloud On-Demand is a one-time credit purchase, not a subscription — so you can try hYYa Cloud with the smallest pack and, if you have not spent the credits, ask for them back: unspent credits bought on the web or through Google Play are refundable within 14 days of purchase. Credits already spent are not. Purchases made through the App Store are refunded by Apple, under Apple's policy (section 4). The paid subscription (hYYa Cloud Ultra, monthly) is billed in full at signup; once a billing period begins, no refunds are issued for that period, and you can cancel at any time to stop future renewals.

1. What is free, and what is paid

The hYYa ai app is a free download and includes the on-device hYYa Vault engine at no cost, with no account required.
The paid subscription — hYYa Cloud Ultra (monthly) — is billed in full at signup. There is no free trial.
hYYa Cloud On-Demand is a one-time prepaid credit pack, not a subscription: nothing renews, there is nothing to cancel, and the credits are yours to keep — they never expire.
A payment method is collected at signup for paid plans and charged immediately (or, if an active coupon applies, when the coupon expires). Cancel anytime to stop future renewals.

2. No Refunds Once Billing Begins

Once a billing cycle begins, no refunds are provided. Annual plans are no longer sold; an existing annual plan is likewise non-refundable once payment is processed. To evaluate hYYa Cloud before committing, buy the smallest Cloud On-Demand pack rather than a subscription — unspent credits bought on the web or through Google Play are refundable within 14 days, so you can try it and get your money back if you do not use it.

3. Cancellations

You may cancel your subscription at any time, where you bought it:

Web: from your account settings at hyya.ai
App Store (iPhone, iPad, Mac): in your Apple Account's subscription settings
Google Play (Android): in Google Play → Payments & subscriptions → Subscriptions

Cancellation stops future billing. You keep hYYa Cloud access until the end of your current paid period — no access is cut short. Deleting your hYYa account does not cancel an App Store or Google Play subscription — cancel it in the store first.

4. App Store & Google Play

Purchases made through the Apple App Store are refunded by Apple under Apple's policy; hYYa cannot issue those refunds — please use reportaproblem.apple.com. For a Google Play purchase, you can ask Google for a refund within 48 hours of buying (Google Play Help Centre); after that, contact hYYa at hyya.com/#contact — the same 14-day rule for unspent credits applies as on the web, and a subscription period that has begun is not refunded.

5. Billing Disputes

If you believe you have been charged in error, contact us at hyya.com/#contact, or the company that processed your payment: Polar for web purchases (use the link in your receipt — Polar acts as Merchant of Record and can assist with payment-level disputes), Apple for App Store purchases (reportaproblem.apple.com), or Google for Google Play purchases (the Google Play Help Centre).

6. Contact

For any billing or refund questions: hyya.com/#contact.